Shipping policy

We ship worldwide!

We dispatch orders within 1-2 working days.

Standard delivery: up to 7 working days.

Tracked 48: 2 days.

*COVID: Please allow up to 14 working days to recieve your order.

If you're in a rush and need your item fast, please email and we will do our best to speed up the process. You can also choose Tracked 48 at checkout to track your order.

Our orders are dispatched via Royal Mail, if you do not recieve your order within 14 working days please email and we will look into this for you. Our standard delivery does not come with tracking.

Returns and Damages

Sadly we are unable to accept returns for personalised items.

Most of the time our items arrive safe and sound, however occasionally our items can get damaged in transit. If this is the case, please email with photos of the damage. If the item is in stock, we will send a replacement.

Please email if you wish to return a non-personalised items. Items must be returned in original packaging with no signs of use.


No, your receipt will be paperless and sent to your chosen email.

If you would like a note included in the order please email before placing your order.

We understand mistakes can happen, but it's important to make sure you have used correct spelling for our personalised items. If you notice a mistake, please email within 6 hours of order. Returns cannot be made for customer mistakes/typos.

Yes. If you wish to have different animals on the animal alphabet print then email and we'll see what we can do.